How to Report a Missing Package from SHEIN
First, log into your SHEIN account, go to 'My Orders,' and click on the order with the missing package. Right there, you'll find an option to 'Track Order.' If the status shows delivered but you didn't get it, click on 'Contact Customer Service.' They'll guide you through the process quicker than you think!
Play Games.Earn points.Get gift cards!

Playback Rewards
(13.7k)
500k players and counting...
More Answers
You can also check with your local post office or delivery service first. Sometimes they hold onto packages or there's a delivery error. If all else fails, use SHEIN's live chat or email support for a speedy resolution. They've got you covered!
Honestly, just contact customer support directly. They respond pretty quickly and will sort it out for you. Easy peasy.
I've had this happen to me. I just went to the SHEIN app, found my order under 'My Orders,' and hit up their customer service. They were super helpful and resolved it fast!
馃憖 If you like SHEIN...
The brands referenced on this page are not sponsors of the rewards or otherwise affiliated with this company. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.
People also want to know
Add an Answer